Navigate Frequently Asked Questions

Navigate logo

How do I log in to Navigate?
A: To log in to Navigate visit this website vt.campus.eab.com. Navigate uses the CAS login system, so be sure to use your PID and password and expect 2 factor-authentication.

How often is the data in Navigate updated?
A: Data in Navigate is pulled from Virginia Tech’s data warehouse nightly. Any changes made to a student’s record in Banner will be reflected in Navigate the following day.

What does a student have access to in Navigate? Will they see everything I see?
A: No, the student view is limited. Students only have access to schedule appointments.

Are student reports/notes subject to FERPA?
A: Yes, student reports/notes in Navigate are part of the student’s education record and subject to FERPA.

My advisee list is not correct, what should I do?
A: Remember your advisee list on the homepage is only going to show students who are currently enrolled for the default term. You will also want to check to be sure you are assigned to the student as their advisor in Banner or your list will not be correct either. Lastly, if a change was made, then a nightly update needs to take place for the changes to reflect in the platform.

When are new students viewable in Navigate?
A: Remember your advisee list on the home page is only going to show students who are currently enrolled for the current term. However, if you are looking for them to be on your advising list, then the appropriate term needs to be selected for their enrollment to show on your home page and you need to be assigned to them as their advisor in Banner. Lastly, if a change was made, then a nightly update needs to take place for the changes to reflect in the platform.

Can students make appointments with anyone in Navigate?
A: At this time, this varies depending on the set-up of each individual college/major. It would be best to assume students can only make an appointment with their assigned advisor. However, if they are wanting to meet with an advisor outside of their major, then they are able to do so through the “Explore____” options listed under “Explore Other Majors”

What is considered an active student in Navigate?
A: An active student in the platform is considered to have been enrolled at VT in the past 2 years, currently enrolled, or enrolled for a future term.

What is the difference between a note on a student and a report on advising appointment?
A: Report on advising appointment is any information you want to document from the meeting with students which can also include attachments. These reports stay with the student in the platform, therefore when they change majors, their new assigned advisor will be able to view the report on advising appointment, but students cannot see the reports on advising appointment. Creating a report on advising appointment when a student does not have a scheduled appointment will create an appointment in the past which can then be tracked when running reports.

A note on a student is less robust in the data gathering in terms of length of appointment and for what reason they came in, however, can be helpful if you would like the student to be able to see the note from the student view of the platform by a click of a button. You can also make the note only viewable to you, however, remember this is still part of the student’s educational record and bound by FERPA.

If I communicate with a student through Navigate, does it go to their VT email?
A: Yes, any messages you send from Navigate go to the student’s VT email, they do not need to sign-in to the platform to retrieve the message.

If I do send a message to a student as indicated in question 11, and the student replies, where does that go?
A: Any replies to messages from the platform will go to your VT email as well, no need to sign-in to the platform to retrieve replies to your messages.